Refund Policy

At Skincare Haven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Eligibility for Refunds

  • Items must be returned within 30 days of the purchase date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (e.g., receipt or order confirmation) is required to process any refund requests.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products.
  • Gift cards or promotional items.
  • Items purchased during clearance or sale events (unless faulty).

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 7-10 business days.

4. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide clear photos of the issue, and we will assist you in replacing or refunding the product.

5. Shipping Costs

  • Refunds do not include shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item sent).
  • You are responsible for return shipping costs unless otherwise agreed upon.

6. Cancellation Policy

Orders can be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled.

7. How to Initiate a Return or Refund

To start a return or request a refund:

  1. Email us at support@skincarehaven.store with your order details and reason for return.
  2. We will provide you with further instructions, including the return address.

8. Policy Updates

Skincare Haven reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this page periodically for changes.

If you have any questions or need further assistance, feel free to contact us at support@skincarehaven.store.

Thank you for shopping with Skincare Haven!