Delivery Policy

Last Updated: March 13, 2025

At Skincare Haven, we are committed to delivering your orders promptly and securely. Please read our delivery policy carefully to understand our shipping process, timelines, and fees.

1. Shipping & Delivery Process

  • We deliver our products worldwide, with a primary focus on the UAE.
  • All orders are shipped via trusted third-party couriers to ensure secure and timely delivery.
  • Customers will receive a tracking number once the order has been dispatched.
  • Upon delivery, a proof of delivery receipt must be signed and confirmed by the customer.

2. Delivery Timeframes

đź“Ť Within UAE: 1-2 business days
🌍 International Delivery: 4-10 business days (depending on the destination country)

Please note that delivery times may vary due to customs clearance, holidays, or unforeseen circumstances.

3. Delivery Fees

  • UAE Delivery Fee: Flat rate of AED 10
  • International Delivery Fee: Calculated at checkout based on country and location
  • Free Shipping: Available on qualifying orders (if applicable, details will be provided at checkout).

4. Multiple Shipments (If Applicable)

  • Orders containing multiple items may be shipped separately.
  • Customers will be informed if their order will be delivered in multiple shipments.
  • Important: Multiple shipments may result in multiple postings on the cardholder’s monthly statement.

5. Address & Contact Information

To avoid delivery delays, please ensure that:
âś… Your shipping address is complete and correct.
âś… Your contact details are up-to-date.
âś… Any special delivery instructions are provided at checkout.

6. Payment Confirmation & Order Tracking

  • Customers will receive a payment confirmation email within 24 hours of a successful transaction.
  • Once the order is shipped, a tracking link will be shared via email or SMS.

7. Lost or Damaged Shipments

  • If your package is lost or arrives damaged, please contact us within 24 hours with proof (photos or courier confirmation).
  • We will coordinate with the courier to resolve the issue.

8. Contact Us

For any delivery-related inquiries, please reach out to us:

📧 Email: Support@Skincarehaven.store
đź“ž Phone: +971 56 693 0923
🏢 Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE

By placing an order on https://skincarehaven.store/, you agree to the terms outlined in this Delivery Policy.

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